At Chorus, we collect personal information in order to provide you with a secure and thoughtful experience across our services. This information is collected when you browse our website, create an account, make a purchase, or voluntarily share your details with us through forms or other communication channels.

“Personal information” refers to any data that identifies you or could reasonably be used to identify you such as your name, email address, phone number, postal address, or payment details. Please note that the definition of personal information may vary based on your jurisdiction. Only the definition applicable to your region will apply under this Privacy Policy. Personal information does not include data that has been irreversibly anonymized or aggregated, such that it can no longer be used to identify you.

Chorus may collect the following categories of personal information:

1. Identifiers including your name, email address, phone number, billing and shipping addresses.
2. Purchase History including records of products viewed, saved, or purchased on our website.
3. Internet or Network Activity such as browsing history, interaction with pages or content, and navigation patterns across our site or emails.
4. Device and Technical Information such as IP address, device identifiers, browser type, cookies, or other tracking technologies.
5. Payment Information such as credit or debit card numbers when making a purchase (processed securely via third-party payment gateways).
6. Geolocation Data based on your IP address or device settings, when permitted.
7. Voluntarily Provided Information such as responses to forms, email communication, or feedback submitted to us.
8. Inferred Data such as preferences, interests, or behavior patterns derived from your interactions with our Services.

We may also maintain a record of your preferences and purchase history to help us personalise your experience with us.

Providing personal information is entirely voluntary. However, if you choose not to share certain details, we may be unable to fulfil specific services or requests as permitted by law.

To improve service and security, we may also use automated tools to process your data. For instance, to detect fraudulent activity, assess account security, or make tailored recommendations.

When you interact with chorusworld.com, we may collect certain types of personal and non-personal information to enhance your experience and improve the services we offer. Personal information refers to any data that can be used to identify you, such as your name, email address, shipping and billing details, phone number, and payment information. The definition of personal information may vary depending on your jurisdiction; this Privacy Policy applies in accordance with the relevant laws in your location.

We collect information in the following ways:

A. Registration

When creating an account on our website, you may be asked to provide details including your name, email address, contact number, and billing/shipping information. This information helps us personalize your experience and provide access to your order history, saved items, and other account features.

B. Customer Support

When you engage with our customer care team, we collect information related to your query to assist you efficiently and to improve our service.

C. Use of Third-Party Services

If you access Chorus through a mobile platform or engage with us via social media or other third-party services, we may collect information that is shared through those channels, including data such as your IP address, device type, and usage activity.

Please note: any information you provide to third-party platforms via Chorus is governed by the terms and privacy policies of those respective platforms.

D. Cookies & Tracking Technologies

Our website uses cookies—small text files stored on your browser—to recognize repeat visits, store preferences, and analyse site traffic. These help us tailor content and offer a more intuitive browsing experience. You may choose to disable cookies through your browser settings, though certain features may not function optimally as a result.

E. Web Beacons & Pixels

We may use web beacons or tracking pixels to collect non-identifiable data about how you engage with the site or emails from Chorus. This information allows us to better understand user behaviour and enhance the relevance of our communications and promotions.

F. Device & Log Information

We automatically receive certain data when you visit chorusworld.com, including the referring URL, IP address, browser type, device information, and general usage patterns. This information helps us optimise performance and security.

G. Location Data

With your consent, we may collect approximate location data to tailor services and content based on your region.

We do not share personally identifiable information with third parties unless required by law or as outlined in the Disclosure of Information section. Chorus may use automated systems to analyse your interactions with the site and make personalised suggestions or detect potential misuse, always in accordance with our commitment to data protection and privacy.

Please note that this Privacy Policy does not apply to any information you choose to share from our website to third-party platforms, as such postings are public in nature and governed by the privacy policies of those respective services.

At Chorus, we collect and use personal information to offer a thoughtful, secure, and seamless experience across our services. Your information may be used to:

1. Operate, maintain, and improve our website and digital services
2. Process orders and provide access to products or services you have requested
3. Evaluate user preferences and purchasing patterns to help refine our offerings
4. Communicate with you including order updates, support messages, and service-related notices
5. Share information that may be of interest, such as product launches, special offers, or events (only if you’ve opted in)
6. Provide personalised content and targeted communications
7. Deliver customer support and respond to enquiries
8. Monitor usage patterns to help ensure the safety, performance, and security of our platform
9. Fulfil legal obligations and enforce our Terms of Use

We may also use your information to conduct internal research and analytics, improve site functionality, and prevent fraudulent activity. Any communication you receive will always respect your contact preferences, and you may opt out of promotional emails at any time.

Our website may contain links to third-party websites or services for your convenience. Please note that Chorus is not responsible for the content, practices, or privacy policies of any external sites linked to or from chorusworld.com. These third-party websites may have their own terms and privacy policies, which we encourage you to review carefully before engaging with them. Chorus does not control these sites and cannot guarantee the accuracy, safety, or legality of their content or services.

Your interaction with any linked website is solely at your discretion and subject to the policies of the respective site.

From time to time, Chorus may invite you to participate in online surveys to help us better understand your experience with our website or gather feedback on specific topics. If you choose to participate, you may be asked to provide personal information. This information is used solely for internal research purposes and will never be used for sales solicitations.

Any personally identifiable information collected through these surveys will be handled in accordance with this Privacy Policy and will not be shared, sold, or disclosed to third parties without your consent.

Chorus may combine the non-personal information you provide with data from other users to create aggregated insights. This aggregated data is purely statistical and does not include any details that could personally identify you. No personal contact information is shared within this data set when disclosed to third parties

Except as outlined below — or where otherwise agreed by you — Chorus does not disclose your personally identifiable information to third parties.

a. Service Providers and Contractors

We may share limited personal information with trusted third-party service providers who assist us in operating our website, managing communications, providing marketing support, conducting research, and delivering other services on our behalf.

These partners are granted access only to the information necessary to perform their specific function and are contractually bound to:

1. Maintain the confidentiality and security of your information in alignment with this Privacy Policy, and
2. Use it solely for the purpose of fulfilling their services or as otherwise required by law.

In some cases, and unless you opt out, these providers may send you newsletters or promotional messages on our behalf, or reach out for market research purposes.

b. Legal Requirements and Protection

We may disclose personal information when required to do so by law or legal process including subpoenas, court orders, or requests from regulatory authorities. We may also share information when necessary to prevent harm, protect our rights or property, or in connection with the investigation or defence of legal claims.

If disclosure is legally required, we will make reasonable efforts to notify you, unless doing so is prohibited by law or court order.

c. Managing Your Preferences

If you prefer not to share your information with our service providers for marketing or promotional purposes, you may opt out by emailing us at customercare@chorusworld.com. Please note that this opt-out does not apply to disclosures required for essential services or legal obligations as described above.

Chorus may also make its content and services available through third-party websites. While we will never disclose your personal information to these platforms without your consent, any information you choose to share on such external sites is not covered by this Privacy Policy.

At Chorus, we treat your personal information with the utmost care and take all reasonable precautions to protect it. Our website and services are secured with multiple layers of protection, including firewalls, intrusion detection systems, encrypted data transmission, and strict internal protocols.

Your account information including user ID and password is stored securely and kept confidential. However, the security of your account also depends on you. We recommend that you do not share your login credentials with anyone. If you suspect that your account has been compromised or are unable to update your password, please contact us immediately at customercare@chorusworld.com.

We follow generally accepted industry standards to safeguard your personal data during transmission and after it is received. However, it’s important to note that no method of online transmission or digital storage is completely secure. While we make every effort to protect your data, we cannot guarantee absolute security.

To further protect yourself, we advise against sharing sensitive information such as credit card or bank details via the website or with other users. If such information must be shared, we recommend doing so offline or via secure, direct communication.

By using our services, you acknowledge and accept the inherent risks of online interaction and agree that any breaches beyond the control of our standard security protocols are at your own risk and discretion.

In the event of a change in ownership — whether through acquisition, merger, or sale of all or a substantial portion of Chorus or its services — user information may be transferred to the new entity to ensure the continuity of service. Should such a transfer occur, your personal information will remain subject to the commitments outlined in the Privacy Policy in effect at the time of the transfer.

We reserve the right to update or modify these Terms and our Privacy Policy at any time, without prior notice. Any changes will be effective upon posting to the website. By continuing to use chorusworld.com after such updates, you acknowledge and accept the revised terms. We encourage you to review this page periodically to stay informed of any changes. If at any point you do not agree with the updated terms, you may discontinue use of the website and its services.

This Privacy Policy represents the complete and current understanding between you and Chorus regarding the handling of your personal information. By using our website and services, you agree to the terms outlined herein. Should we make any material updates to this Policy, we will notify you via email or by posting a prominent notice on the website prior to the changes taking effect. We encourage you to review this page periodically to stay informed of our privacy practices.

Your continued use of the website following any updates constitutes your acceptance of the revised policy. If you do not agree with the terms, your sole remedy is to discontinue use of the site and its services.

All disputes arising under this Privacy Policy — including, but not limited to, matters related to rights, compensation, refunds, or claims — will be addressed through a two-stage Alternate Dispute Resolution (ADR) process.

a. Mediation

In the first stage, any dispute will be submitted to mediation, facilitated by a neutral third party mutually agreed upon by both parties. Each party may propose a mediator; if both agree on a name, that individual will be appointed. If a consensus is not reached after two proposed mediators, Chorus reserves the right to appoint the final mediator. The outcome of the mediation is non-binding, but both parties are expected to engage in the process in good faith.

b. Arbitration

If mediation does not result in a resolution acceptable to both parties, the matter will proceed to binding arbitration. The Arbitration Board will consist of three members — one appointed by each party, and a third nominated jointly by those two members.

Arbitration will take place in Mumbai, Maharashtra, India, and will be conducted in English. The decision of the arbitrators shall be final and binding on both parties. Should the dispute remain unresolved after this two-step ADR process, it will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at customercare@chorusworld.com We will do our best to assist you.